Help & FAQ

Sign up for a free account, complete the 4-step onboarding wizard (organization details, properties, modules, billing), and you're live. The whole process takes under 10 minutes. Your first property is set up during onboarding — add more at any time from Admin → Properties.

Channex connections are switched on with our team, one account at a time, with you as a design partner, so email support@strsquad.com to start. You can save your Channex API key under Settings → Integrations, where it is stored encrypted. In the meantime, paste each listing’s calendar link under Settings → Integrations → iCal Calendars. Calendar links work with any PMS or channel, so your booked and blocked nights reach STR Squad while the Channex connection is set up.

STR Squad connects through calendar links, so it works with Airbnb, Vrbo, Booking.com and any PMS that runs your reservations. Running a PMS or channel manager? Tell us which one and we’ll show you how the Squad connects: calendar-link sync that works with any PMS, and deeper connections built one PMS at a time, with you as a design partner.

STR Squad monitors your reservations and fires messages based on three trigger types: time-based (e.g., 24 hours before check-in), event-based (new booking confirmed), and guest-action (inquiry received). AI drafts are generated using your property details and tone preferences — you review them in the Inbox before sending, or set auto-send rules for common scenarios.

Yes. Go to Settings → Team & Roles and invite co-hosts, cleaners, or virtual assistants by email. Each team member gets a role-appropriate view — cleaners see the Cleaning dashboard, virtual assistants see Guest Messaging, and co-hosts get full access minus billing. You control permissions from the Team settings page.

STR Squad offers three self-serve plans: Solo ($149/mo, 1 property), Portfolio ($249/mo + $50 per property, 2–5 properties), and Host Pro ($349/mo + $40 per property, 6–10 properties). Every self-serve plan includes white-glove onboarding ($500 value) and comes with 4–5 connected systems, with additional systems at $49/mo each. Property managers with 10+ units and enterprise operators have demo-led plans. All plans include a 14-day free trial. See the Plans page for the full feature breakdown.

Connect PriceLabs or Beyond Pricing under Admin → Integrations. These providers send pricing signals to STR Squad via webhook. Our pricing engine applies your min/max guardrails and rounds to clean numbers, then recommends a rate; your pricing tool or PMS stays in charge of publishing it to your channels. You can override any date manually from Admin → Pricing.

Notification preferences live at Admin → Notifications. You can toggle email and SMS delivery independently for four event types: new bookings, new guest messages, maintenance alerts, and billing events. SMS requires a connected Twilio number — contact support to enable. In-app notifications appear in the bell icon in the top navigation.

Go to Admin → Billing and click "Cancel Subscription." Your access continues until the end of your current billing period — no prorated refunds. Your data is retained for 30 days after cancellation, giving you time to export anything you need. After 30 days, account data is permanently deleted per our Privacy Policy.

Email us at support@strsquad.com — we typically respond within 4 business hours. For urgent issues, Enterprise customers have access to a dedicated Slack channel. You can also check the Maintenance Alerts feed in your dashboard for any platform-wide incidents.